Return & Refund Policy
At ukthcvapesjuice.uk, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.
Return Eligibility
To qualify for a return:
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The product must remain unused
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Items should be in their original condition and packaging
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Return requests must be made within 30 days of receiving your order
Products returned without prior approval may not be accepted.
How To Request a Return
To begin the return process, please contact our support team at:
Once your request is reviewed and approved, we will provide instructions on how and where to send your return package.
Damaged, Faulty, or Incorrect Orders
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so our team can resolve the issue as quickly as possible.
Exchanges
If you would like a different product, the quickest option is to return the original item first. After your return is approved, you can place a new order for the replacement item.
Refund Process
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within approximately 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Thank you for shopping with ukthcvapesjuice.uk.